General
Q: Where can I find out if a program that I am interested in applying to is a partner of MUSICCAS?
A: On your applicant dashboard, you will see a box entitled, ‘Search for auditions.’ You have the option to search for by instrument, program name, reviewer name, state, or degree/other. If you are unable to locate the program, then the program you are interested in applying to is not a partner of MUSICCAS. MUSICCAS is expanding and partnering with programs continuously. Please note that programs that have partnered with MUSICCAS include instructions on using our services on their website and application material.
Q: I do not see a program I am interested in applying for. What should I do?
A: As of this date, the program you are interested in applying for is not a partner of MUSICCAS. Please refer to the program's website or contact the program directly to find out more information on how to audition.
Q: I accidentally selected the wrong program to audition for. How can I delete all information related to the incorrect program?
A: From your applicant dashboard, locate the program you would like to delete in the ‘I am auditioning for’ section and click ‘delete’ at the top right corner. Note that once you decide to delete the program, and have confirmed to delete the program, all information relevant to the program will be deleted and cannot be retrieved.
Q: I accidentally sent the audition portfolio to the wrong program. What should I do?
A: Unfortunately, once you click on ‘Submit Audition’ and confirm, the audition material(s) is/are directly sent to the program. Please contact the program you sent the wrong audition portfolio to and confer with them on how you should proceed.
Q: What should I do if I decide to withdraw my application?
A: No charge will be made to your credit card until you decide to ‘submit’ your audition material to the program. Once you send your audition portfolio to the program, no refund can be given since the service has already been rendered. Even though the program has received your audition, they will not proceed to process your application unless you have sent all mandatory application requirements.
Q: What should I do if the faculty or information on the MUSICCAS website is different from the information provided on the program’s website or brochure?
A: Please contact the program and inform them that the audition requirements per MUSICCAS website are different from the information provided on the program's website and/or brochure. Please also send an email to
admin@musiccas.com so that we may contact the school of any differences.
Q: How can I ensure that my audition material was delivered to the proper program?
A: You will receive immediate email notification that your audition portfolio has been delivered.
Q: Can I re-edit any section of the audition after I have submitted my audition on MUSICCAS?
A: Once you click on ‘Submit Audition’ and confirm, the audition material(s) is/are directly sent to the program. You may, however, update your music resume at anytime. Changes to your music resume will update your portfolio in real-time.
Q: Can I submit an audition after the deadline has passed?
A: It depends on the program that you apply to. Some programs have very strict deadlines and others do not. Contact the program directly to find out about their deadline.
Q: Am I able to request a deadline extension for any audition?
A: MUSICCAS does not have the authority to extend auditions for any programs. Please contact the program for any inquiries on deadline extensions.
Q: How do I change my password?
A: On your applicant dashboard, please click on ‘Account Settings’ located at the upper right corner of your screen. Please enter your new password and click 'Save."
Q: What do I do if I forgot my password?
Q: Which credit cards does MUSICCAS accept?
A: MUSICCAS accepts all major credit cards.
Q: What if I do not have a credit card?
A: At this time, MUSICCAS accepts all major credit cards. If you are unable to gain access to a credit card, you may obtain prepaid credit cards from a major credit card provider. Please refer to the major credit card companies’ websites for more information on how to obtain prepaid credit cards.
Q: How do I change my billing information?
A: On your applicant dashboard, please click on ‘Account Settings’ located at the upper right corner of your screen. Please click on 'Payment Information' and update your payment information. Please save your changes.
Q: How can I update my music resume?
A: On your applicant dashboard, please click on ‘Edit Music Resume’ located at the upper right corner of your screen. Please make changes to your music resume then click 'Save.'
Q: How can I update my personal information?
A: On your applicant dashboard, please click on ‘Account Settings’ located at the upper right corner of your screen then click 'Personal Information and Music Resume.' Please make changes to your personal information then click 'Save.'
Customer Support
Q: How can I contact customer support?
A: We are here to help! We provide real-time Live Chat Support for all our users. Simply click on the 'Support' tab on the left side of the screen then click 'Find someone to chat with,' and we will guide you every step of the way.
See below for our Office Hours:
Monday – Friday from 9:00am to 5:00pm PST Business Hours
9:00am to 9:00pm PST – During Peak Admissions Season (November 15 to December 1)
Q: What type of questions should I direct to programs I want to apply to?
A: Some questions that should be directed to the programs you are applying to include:
• Program specific admission requirements and policies
• Program specific deadlines
• Program specific admission decisions
• Program specific in-person auditions or review criteria
If, for instance, you would like to know if you are able to submit an audition past the deadline, you will need to contact the school directly. MUSICCAS also cannot respond to questions about a particular program's policies for applications, interviews, review criteria, admission decisions, etc.
Q: I used MUSICCAS to audition for schools last year and would like to re-apply. Can I carry over my information?
A: Yes. Your media, music resume, personal information, and payment information is all saved. Please proceed to search for the program you would like to apply to using our Applicant Dashboard search feature.
Q: If I began the audition process using MUSICCAS last year but never submitted any audition materials, can I carry over any information?
A: Unfortunately, open auditions for programs with past deadlines are archived. Please search for the program and re-apply.
